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Privacy Policy

Queensland Urban Utilities adheres to the Brisbane City Council privacy policy.

Collecting your information

Queensland Urban Utilities holds your personal information in accordance with this privacy statement and we will:

  • tell you when and for what purpose we will be collecting the information
  • tell you what information is necessary to access our products and services, including payments and transactions
  • not ask for or collect any sensitive information about you unless it is necessary to meet legal, public interest or statistical requirements to complete the requested transaction
  • take all reasonable steps to permanently remove personal identification from the information collected about you if it is no longer needed

Using your information

When you provide Queensland Urban Utilities with your personal information we will:

  • use the information to help you use our services
  • aggregate the data for analysis
  • remove personally identifiable characteristics, unless you have given us specific consent to recognise your usage on an individual basis

We will not disclose your personal information to any other person or organisation unless one of the following reasons apply:

  • you have given us your consent to do so
  • the information is needed to conduct a transaction between you and that person or organisation
  • we are required by law to do so
  • there are grounds to believe disclosure will prevent a threat to life or health
  • that person or organisation is providing a service to Council and is required to maintain the same or similar privacy legislation principles Security of your information

When handling your information Queensland Urban Utilities will:

  • take reasonable steps to ensure that all information we collect, use or disclose is accurate, complete, up-to-date and securely stored
  • monitor transmissions sent to or from us for quality control and systems administration
  • strive to protect your personal information from misuse, loss and unauthorised access; however we cannot guarantee security
  • operate secure servers to minimise the risk of unauthorised use of your credit card information

Accessing, correcting or updating your information: You can access the personal information that you give us in accordance with our obligations under the Freedom of Information Act 1992.

Queensland Urban Utilities.