Vocus Online Payments Terms & Conditions

e) if the customer fails to make payment of an invoiced amount by the due date (whether as a result of incorrectly entering information in Online Payments, a declined payment, or otherwise) the customer may be liable for late payment penalties or interest;

f) fees apply as specified in paragraph 6 below and will be charged against the customer's nominated credit card at the same time as the invoiced payment;

g) where a payment is declined for any reason, any fees and charges imposed by the customer's credit card provider are the sole responsibility of the customer and the customer indemnifies Vocus in respect of any charges it incurs as a result;

h) the customer's credit card provider may charge a transaction processing or usage fee for the payment of the Vocus tax invoice which will be charged against the customer's nominated credit card at the same time as the invoiced payment;

i) Vocus will not intervene or represent the customer in discussions relating to payment transactions with the customer's credit card provider, whether or not the transaction was successful or declined for any reason;

j) the customer is responsible for ensuring sufficient funds are available for a successful payment transaction;

k) the customer acknowledges that the payment transaction history is the property of Vocus;

l) if the customer believes a payment transaction is incorrect or was not processed as entered or is unauthorised, or otherwise disputes the payment made, the customer must advise Vocus in writing in the first instance setting out reasonable details of the disputed payment;  Vocus must investigate the dispute within a reasonable period;

m) where a dispute exists between the customer and the customer's credit card provider, Vocus may provide relevant payment transaction information to the credit card provider or Vocus' banking institution, without user notification, to assist in resolution of the dispute and the customer agrees to the disclosure of this information for those purposes; and

n) the customer accepts that Vocus has sole discretion in determining if a transaction is valid or invalid without reservation and further accepts that Vocus is not responsible for its third party credit card processors, its online payment system and interfaces with associated processors, and bank processing arrangements.

6. Fees

Vocus charges the following processing fee for each credit card transaction on Online Payments:

a) for Mastercard and VISA transactions  - 1.5% of the invoiced amount paid; and

b) for American Express transactions  - 3.1% of the invoiced amount paid.

The above fees are payable in addition to any fees charged by the customer's credit card issuer/financial institution, which are the responsibility of the customer or owner of the nominated credit card used to pay Online Payments. This includes fees or charges for successful and declined transactions.  Processing fees are charged

7. Refund Policy

Where the customer requests a refund of payments made to Vocus via Online Payments and Vocus agrees to refund the monies, the refund less any processing fees will be credited to the credit card used for the original transaction.

8. Security

Online Payments uses high security levels, which are standard for internet banking and large scale e-commerce sites and involve the use of 128-bit encryption. Customers may confirm the security level of a web page by clicking onto the user's Internet browser's padlock or key icon.  Encryption is the standard way of protecting information as it is transmitted between the user, Vocus and its third party processors. This involves converting the information into an unreadable code using a "key" (and also decoding it using this "key").

9. Privacy

Personal information collected through Online Payments includes your credit card details and account information. This information is required to process your tax invoice payments and may be shared for these purposes between Vocus, credit card providers and financial institutions associated with an online payment processing.

If you wish to request access to any personal information Vocus has collected about you for the purposes of Online Payments, please contact Vocus' Billing Team using the contact details provided below.

10. Warranties

While every effort has been made to ensure that information is free from error, Vocus does not warrant the accuracy, adequacy or completeness of the Online Payments material. All information is subject to change without notice. Vocus does not warrant that Online Payments will be free from viruses, or that access to Online Payments will be uninterrupted, or that the data transferred through Online Payments is secure and will not be read or monitored by others.

11. Jurisdiction

Online Payments is provided for use by Vocus customers only. Vocus makes no representations that Online Payments complies with the laws of any country outside of Australia. If you access this site from outside Australia you do so at your own risk and are responsible for complying with the laws in the place where you use Online Payments.  The law applicable to use of Online Payments and disputes arising out of Online Payments is the law of the State of New South Wales, Australia.

12. Copyright and trademarks

Copyright in the Online Payments material is owned or licensed by Vocus.

13. Withdrawal and suspension of service

Online Payments, or your access to it, may be withdrawn or suspended for a period of time for any reason, including, without limitation, the following:

a) if there is an interruption or fault in any applicable computer or telecommunications system;

b) if you breach any of these Terms and Conditions of Use;

c) if you use Online Payments for an inappropriate purpose, including the storage or transmission of inappropriate or offensive material;

d) any applicable web site computer or telecommunications systems are subjected to any virus, unauthorised access, denial-of-service or other malicious attack;

e) for maintenance or security purposes; or

f) if Vocus no longer wishes to provide an Online Payments facility. Withdrawal of Online Payments facility does not release you of any responsibility to pay outstanding fees, charges or other liabilities incurred prior to the date of the facilities withdrawal.

14. Acceptance and changes to these Terms of Use

You acknowledge and accept that your use of Online Payments indicates your acceptance of these Terms of Use.  These Terms and Conditions of Use are the current Online Payments Terms and Conditions of Use and it replaces any other Terms and Conditions of Use for Online Payments published by Vocus from time to time. Vocus may at any time vary these Terms and Conditions of Use by publishing the updated Online Payments Terms and Conditions on Use on this web site.  By accessing or using Online Payments, you accept that Online Payments has provided you with sufficient notice of the variation.

Customer Helpline

If you have any queries in relation to Online Payments you may contact the Vocus Communications Billing Team on 618 9244 6575 or receivables@vocus.com.au