Terms and Conditions

Online Payments Terms & Conditions

Online Payments is a web facility operated by the Native Oils Australia Pty Ltd through BPoint facilities for customers to pay their bills issued by Native Oils Australia Pty Ltd.

These Terms and Conditions of Use constitute an agreement between you (the user) and Native Oils Australia Pty Ltd, including the use of information, graphics and materials provided by Native Oils Australia Pty Ltd and sets out the basis of user legal relationship with the Council.

General principles and responsibilities

A bill is a tax invoice issued by Native Oils Australia for services or items provided by the Native Oils Australia.

Online Payments can only be paid using a current and valid Credit Card.

Native Oils Australia allows for the following credit card types:

  • Mastercard;
  • VisaCard (Visa); and
  • American Express Card (AmEx).

Users accessing the Native Oils Australia Pty Ltd web site and BPoint Online Payments facility acknowledges and accepts responsibility for:

  • all monetary amounts are in Australian currency (AUD); 
  • the minimum credit card transaction amount is $5.00; 
  • a credit card transaction may consist of many bill payments;  
  • users must provide valid invoice details supplied by Native Oils Australia; 
  • users must provide relevant current and valid credit card details; 
  • users accept that providing credit card details to Native Oils Australia Pty Ltd is an authorisation to charge the users nominated bill amount to the user’s nominated credit card account; 
  • users are responsible for the accuracy of entered information and that if incorrect information may result in non-processing and non-payment of bills and accept that penalties for late payment may be imposed by Native Oils Australia Pty Ltd by way of credit hold; 
  • users acknowledge and accept that Native Oils Australia Pty Ltd applies a processing fee of 0.5% of the nominated bill payment amount which will be charged to the users credit card for a successful transaction; 
  • users accept that where a declined payment occurs that any fees and charges imposed by the users credit card provider are the sole responsibility of the user; 
  • users accept that the user’s credit card provider may charge a transaction processing or usage fee for the payment of the user’s bills; 
  • users acknowledge that declined payment transactions means that that a nominated bill payment will not have been paid; 
  • users accept that Native Oils Australia Pty Ltd has no authority and will not intervene or represent the user in discussions on a payment transaction whether the transaction was successful or declined for any reason; 
  • user is responsible for ensuring sufficient funds are available for a successful payment transaction; 
  • users acknowledge that payment transaction history is the property of the Native Oils Australia Pty Ltd; 
  • users acknowledge and are responsible to validate payment transactions and where a user believes a payment transaction is incorrect or was not processed as entered or is unauthorised, must commence investigations by advising Native Oils Australia Pty Ltd in writing in the first instance; 
  • users accept that where a dispute exists between the user and user’s credit card provider for resolution purposes or for verification/balancing purposes that Native Oils Australia Pty Ltd may provide relevant payment transaction information to the credit card provider or Native Oils Australia Pty Ltd banking institution, without user notification; and 
  • users accept that Native Oils Australia Pty Ltd has sole discretion in determining if a transaction is valid or invalid without reservation and further accepts that Native Oils Australia Pty Ltd is not responsible for its third party credit card processors, its online payment system and interfaces with associated processors, and bank processing arrangements.

Fees

Native Oils Australia Pty Ltd charges a credit card surcharge of 0.5% of the user nominated payment amount for using Native Oils Australia Pty Ltd BPoint Online Payments facility. A user of the nominated credit card may be charged a fee for using the credit card by the credit card issuer/financial institution.

Fees or charges applied by a credit card provider are the responsibility of the user or owner of the nominated credit card used to pay Online Payments. This includes fees or charges for successful and declined transactions.

Security

Online Payments uses high security levels, which are standard for internet banking and large scale e-commerce sites and involve the use of 128-bit encryption.

Users may confirm the security level of a web page by clicking onto the user’s Internet browser's padlock or key icon.

Encryption is the standard way of protecting information as it is transmitted between the user and Native Oils Australia Pty Ltd and its third party processors. This involves converting the information into an unreadable code using a "key" (and also decoding it using this "key"). Native Oils Australia Pty Ltd uses best practice industry encryption standards.

Privacy

Personal information collected through Online Payments includes your credit card details and account information. This information is required to process your bill payments and may be shared for these purposes between the Native Oils Australia Pty Ltd, credit card providers and financial institutions associated with an online payment processing by the Native Oils Australia Pty Ltd.

If you wish to request access to any personal information Native Oils Australia Pty Ltd has collected about you for the purposes of Online Payments, please contact Native Oils Australia Pty Ltd Customer Service using the contact details provided below.

Warranties

While every effort has been made to ensure that information is free from error, Native Oils Australia Pty Ltd does not warrant the accuracy, adequacy or completeness of the Online Payments material. All information is subject to change without notice.

Native Oils Australia Pty Ltd does not warrant that Online Payments will be free from viruses, or that access to Online Payments will be uninterrupted, or that the data transferred through Online Payments is secure and will not be read or monitored by others.

Jurisdiction

BPoint Online Payments is provided for use by Australian residents only. Council makes no representations that Online Payments complies with the laws of any country outside of Australia. If you access this site from outside Australia you do so at your own risk and are responsible for complying with the laws in the place where you use Online Payments.

The law applicable to use of Online Payments and disputes arising out of Online Payments is the law of the State of New South Wales, Australia.

Withdrawal and suspension of service

Online Payments, or your access to it, may be withdrawn or suspended for a period of time for any reason, including, without limitation, the following: 

  • if there is an interruption or fault in any applicable computer or telecommunications system; 
  • if you breach any of these Terms and Conditions of Use; 
  • if you use Online Payments for an inappropriate purpose, including the storage or transmission of inappropriate or offensive material; 
  • any applicable web site computer or telecommunications systems are subjected to any virus, unauthorised access, denial-of-service or other malicious attack; 
  • for maintenance or security purposes; or 
  • if Native Oils Australia Pty Ltd no longer wishes to provide an Online Payments facility. Withdrawal of Online Payments facility does not release you of any responsibility to pay outstanding fees, charges or other liabilities incurred prior to the date of the facilities withdrawal.

Acceptance and changes to these Terms of Use

You acknowledge and accept that your use of Online Payments indicates your acceptance of these Terms of Use.

These Terms and Conditions of Use are the current Online Payments Terms and Conditions of Use and it replaces any other Terms and Conditions of Use for Online Payments published by Native Oils Australia Pty Ltd to date. Native Oils Australia Pty Ltd may at any time vary these Terms and Conditions of Use by publishing the updated Online Payments Terms and Conditions on Use on this web site.

By accessing or using Online Payments, you accept that Online Payments has provided you with sufficient notice of the variation.

Customer Helpline

If you have any queries in relation to BPoint Online Payments you may contact our office on (02) 4735 5379, 10am to 5.00pm Eastern Standard Time on business days.