Terms and Conditions

If you wish to use SA Water’s telephone and internet payment services please note the following important information:

Payment can be made by credit card only (Visa and MasterCard). We do not accept payment by American Express or Diners card.

The maximum amount payable at any one time is $1,000.

All payments made before 5pm will be credited to your account within 24 hours. Payments made after 5pm will be credited to your account within 48 hours.

Please be aware that you are responsible for correctly entering all bill and payment method information requested when paying your bill. If the information is incorrect it may result in your bill remaining unpaid.

While both payment services provide a payment reference number acknowledging your payment, your financial institution may subsequently decline the transaction. Therefore the issue of a payment reference number does not deem payment of the bill to have been finalised.

Should payment be declined then you will need to contact your financial institution. SA Water will not be aware that the transaction has been declined and is therefore unable to inform you directly.